Send & return

For the delivery of our packages, we work with MyParcel and we will do everything possible to get your order delivered to you as soon as possible. We are not responsible for any delay caused by MyParcel.

We will send your order as soon as you paiyment with PayPal, iDeal, Mister Cash, Sofort Überweisung, or bank transfer has been received.

Shipping costs are:
3.50 for standard mail
5.75 for packages
€ 9,00 for parcels to Germany and Belgium

You will receive your order:
after you have received our sending confirmation email, from that moment there is a delivery time of 48 hours in the Netherlands and 2-3 business days for shipments to Belgium and Germany.

To return the following conditions apply:
you may cancel your order at any time prior to shipment by sending an email to info@roppongi.nl. However, if the package has been sent, cancellation is no longer possible.

We do our best to fully inform you on our website. If an article does not meet your expectations, it can be exchanged and / or returned.

You need to return an item at your own expense. Return and / or exchange the following conditions:
-send an e-mail to info@roppongi.nl stating the articles you want to exchange /  return, your name, address and account number.
-You send the unused item in its original packaging, with sufficient postage to Roppongi, Van Hallstraat 679,  1051HG, Amsterdam. Roppongi can not be held responsible for returned packages gone missing.
-We will refund the purchase price (including previous shipping) within 14 days of receipt of  the item to your account.
-Roppongi reserves the right to refuse to pay back, or to pay back a portion of the amount  paid if it is suspected that the product has been used, if the article as a result of use is  damaged, or if the goods are not in their original packaging.
-Products on sale can not be returned.

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